Frequently Asked Questions

At Lomonosov, we specialize in shipping very fragile porcelain items and always pack your orders with the utmost care. Additionally, all items are insured. If your product is damaged during shipping, please contact us within 7 days of receiving it at: • WhatsApp: +372 58053337 • Email: [email protected] Include a detailed photo of the damage along with your order number. We'll promptly assist you with an exchange or return and cover all related costs. Rest assured, we're here to help.

No, there are no additional import taxes for EU customers. All import taxes from Russia have already been paid, so you won't need to worry about customs or extra hassle.

We're always ready to assist with any questions or arrangements regarding your order. Feel free to contact us directly: • WhatsApp: +372 58053337 • Email: [email protected]

If your product is in stock, we ship it within 48 hours. Delivery time varies based on your location. For example, it takes about a week for delivery to Spain and 1-3 days to Scandinavia. If a product is out of stock, the resupply time is approximately 28 days, after which we promptly ship your order. For custom requests outside the EU, please leave us a message, and we'll arrange your package.

We accept returns of unused and undamaged products within 14 days of shipment. For a full refund, all products must be returned in new condition with original protective packaging.

To return a product, you will be responsible for the direct cost of returning the goods. Ensure the goods are well-packed to prevent transportation damage. Items must be sent back without delay and no later than 14 days from the day you communicate your cancellation to us. The deadline is considered met if you send back the goods before the 14-day period expires.

We accept various payment methods for your convenience, including: • Credit Card (Visa, Mastercard) • Direct bank payments in the Baltics • Payment via invoice (please contact us via email or WhatsApp for arrangements)

Our website ensures top-notch security with SSL encryption (https). We do not access or store your payment data like credit card numbers or bank account details. Transactions are processed confidentially by Montonio Finance OÜ. *Note: Payment initiation service is provided by Montonio Finance UAB, a Lithuanian company with a payment institution license from the Bank of Lithuania. For more details, please refer to our Terms of Service and Privacy Policy.