Returns & Sendbacks
How to return an item
How do I return an item?
If you do not like an item, you can return it to us within 14 days.
We want you to be completely satisfied with your purchase. If for any reason you are not, our straightforward return process makes it easy to send your item back to us.
Step-by-step instructions:
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Notification: Please inform us in advance by email at:
info@lomonosov-porcelain.net
(Click the email address to open your mail client with the subject pre-filled) - Secure packaging: As porcelain is very fragile, please pack the goods ideally in the original box and use sufficient padding material to avoid transport damage.
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Shipping: Send the package to the following address:
LOMONOSOV PORCELAIN OÜ
Pikk tn 36
10133 Tallinn
Estonia
Please note that you bear the costs for the return shipment. - Tracking: After shipping, please let us know the tracking number. This helps us better plan the receipt of your return and speed up the process.
- Refund: After receiving and inspecting the goods, we will refund the purchase price immediately using the payment method you chose when ordering.