Bone china requires gentle care to maintain its beauty and longevity: • Hand washing is recommended with warm water and mild dish soap • Use a soft cloth or sponge to avoid scratching the delicate surface • Rinse thoroughly to remove all soap residue • Dry immediately with a soft, lint-free cloth • Store pieces separately or with protective padding to prevent chipping • Avoid stacking heavy items on top of porcelain pieces With proper care, bone china can last for generations and maintain its pristine appearance.

While some modern bone china pieces are dishwasher safe, we generally recommend hand washing to ensure the longevity of your valuable porcelain. If you choose to use a dishwasher: • Place items on the top rack only • Use the gentle or china setting • Avoid high temperatures and harsh detergents • Ensure pieces are not touching each other • Remove immediately after the cycle ends However, for heirloom pieces or those with gold trim, hand washing is always the safest option.

Proper storage is essential for protecting your bone china: • Store plates and dishes vertically with protective padding between each piece • Use plate dividers or felt pads to prevent scratching • Keep pieces in a dry, stable environment away from temperature extremes • Avoid storing in damp locations which can cause discoloration • For decorative pieces, use display cabinets with glass doors • Wrap valuable items in acid-free tissue paper for long-term storage • Never store heavy items on top of porcelain pieces This careful storage will help preserve your porcelain for years to come.

For most stains on bone china, start with gentle cleaning methods: • For tea or coffee stains: Soak in warm water with a few drops of mild dish soap • For wine or food stains: Create a paste with baking soda and water, apply gently • For stubborn stains: Use a solution of warm water and white vinegar (1:1 ratio) • For rust stains: Apply lemon juice and salt, let sit briefly, then rinse Important: Never use abrasive cleaners, steel wool, or bleach as they can damage the surface permanently. Always test cleaning solutions on an inconspicuous area first and rinse thoroughly after cleaning.

Bone china should be used with caution in microwave and oven applications: Microwave Use: • Generally safe for brief heating periods • Avoid prolonged heating which can cause cracking • Never use pieces with metallic gold or platinum trim • Ensure pieces are completely dry before microwave use Oven Use: • Most bone china is NOT oven safe due to temperature sensitivity • Check manufacturer's guidelines for your specific pieces • Never subject bone china to rapid temperature changes • Avoid direct flame contact For heating food, consider using microwave-safe containers and transferring to bone china for serving only.

At Lomonosov, we specialize in shipping very fragile porcelain items and always pack your orders with the utmost care. Additionally, all items are insured. If your product is damaged during shipping, please contact us within 7 days of receiving it at: • WhatsApp: +372 58053337 • Email: info@lomonosov-porcelain.net Include a detailed photo of the damage along with your order number. We'll promptly assist you with an exchange or return and cover all related costs. Rest assured, we're here to help.

No, there are no additional import taxes for EU customers. All import taxes from Russia have already been paid, so you won't need to worry about customs or extra hassle.

We're always ready to assist with any questions or arrangements regarding your order. Feel free to contact us directly: • WhatsApp: +372 58053337 • Email: info@lomonosov-porcelain.net

If your product is in stock, we ship it within 48 hours. Delivery time varies based on your location. For example, it takes about a week for delivery to Spain and 1-3 days to Scandinavia. If a product is out of stock, the resupply time is approximately 28 days, after which we promptly ship your order. For custom requests outside the EU, please leave us a message, and we'll arrange your package.

We accept returns of unused and undamaged products within 14 days of shipment. For a full refund, all products must be returned in new condition with original protective packaging.

To return a product, you will be responsible for the direct cost of returning the goods. Ensure the goods are well-packed to prevent transportation damage. Items must be sent back without delay and no later than 14 days from the day you communicate your cancellation to us. The deadline is considered met if you send back the goods before the 14-day period expires.

We accept various payment methods for your convenience, including: • Credit Card (Visa, Mastercard) • Direct bank payments in the Baltics • Payment via invoice (please contact us via email or WhatsApp for arrangements)

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