{"id":10873,"date":"2026-05-12T18:48:51","date_gmt":"2026-05-12T18:48:51","guid":{"rendered":"https:\/\/lomonosov-porcelain.net\/?page_id=10873"},"modified":"2026-05-12T19:37:25","modified_gmt":"2026-05-12T19:37:25","slug":"returns-sendbacks","status":"publish","type":"page","link":"https:\/\/lomonosov-porcelain.net\/et\/returns-sendbacks\/","title":{"rendered":"Returns & Sendbacks"},"content":{"rendered":"\t\t
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Returns & Sendbacks<\/h1>\r\n
How to return an item<\/div>\r\n <\/div>\r\n\r\n
\r\n \r\n \r\n
\r\n \"Return\r\n \r\n
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How do I return an item?<\/strong>
If you do not like an item, you can return it to us within 14 days<\/strong>.<\/p>\r\n

We want you to be completely satisfied with your purchase. If for any reason you are not, our straightforward return process makes it easy to send your item back to us.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n

Step-by-step instructions:<\/h3>\r\n\r\n
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  1. \r\n Notification:<\/strong> Please inform us in advance by email at:
    \r\n info@lomonosov-porcelain.net<\/a>\r\n
    (Click the email address to open your mail client with the subject pre-filled)\r\n <\/li>\r\n
  2. \r\n Secure packaging:<\/strong> As porcelain is very fragile, please pack the goods ideally in the original box and use sufficient padding material to avoid transport damage.\r\n <\/li>\r\n
  3. \r\n Shipping:<\/strong> Send the package to the following address:
    \r\n LOMONOSOV PORCELAIN O\u00dc<\/strong>
    \r\n Pikk tn 36
    \r\n 10133 Tallinn
    \r\n Estonia<\/strong>
    \r\n Please note that you bear the costs for the return shipment.<\/em>\r\n <\/li>\r\n
  4. \r\n Tracking:<\/strong> After shipping, please let us know the tracking number<\/strong>. This helps us better plan the receipt of your return and speed up the process.\r\n <\/li>\r\n
  5. \r\n Refund:<\/strong> After receiving and inspecting the goods, we will refund the purchase price immediately using the payment method you chose when ordering.\r\n <\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/div>\r\n\r\n